Terms of service

These terms set out how Gibson Web Studio works with you. Gibson Web Studio is a sole trader business run by Riley Gibson. They apply to every project we take on, alongside the written quote we send you — if the two ever disagree, the quote wins. They are written for customers buying as a business.

Paying a deposit, or a first monthly payment, means you accept these terms.

Quotes and starting work

We give you a fixed price and a timeline in writing before anything starts. A quote is valid for 30 days. It covers the scope described in it — the number of pages, the features and the work listed — and nothing beyond that.

Work starts once the deposit is paid and you have sent us the content we need to begin. Until both of those happen, dates we have discussed are provisional.

What we need from you

We need your text, images, logo, opening hours, menu or price list, and access to your domain and any accounts the project touches. You confirm that you own this material or have permission to use it, and that it is accurate and lawful.

Projects stall on content far more often than on code. If we do not hear from you for 30 days, we may pause the project and invoice you for the work done to that point. We will always email you first.

Revisions and changes

Every build includes two rounds of revisions: you review a draft, send us a consolidated list of changes, and we make them. Two of those rounds are inside the fixed price.

Fixing our own mistakes is not a revision round. Typos we introduced, broken links or something that does not work properly are defects, and we fix them free.

Work outside the agreed scope — extra pages, new features, a rebrand, a change of direction after sign-off — is new work. We will quote it before we start, and you are never charged for anything you have not agreed to in writing.

Prices and payment

• One-time builds: 50% deposit to start, the remaining 50% on launch, with three months of Care included.

• Monthly plans: paid by Direct Debit over a fixed term — seven months on Starter, eight on Studio, ten on Signature — with Care included throughout. The mandate must be in place and the first month paid before we start building.

• Care and hosting: £59 a month, billed monthly, continuing until you cancel.

Prices are in pounds sterling. We are not VAT registered, so no VAT is added to our invoices. If that changes we will tell you before it affects anything you are paying.

Invoices are due within 7 days. On late payment we may charge interest and costs under the Late Payment of Commercial Debts (Interest) Act 1998, and if an invoice is more than 14 days overdue we may pause work or suspend the site after giving you notice by email.

If a monthly payment fails, the Direct Debit is retried automatically. If it is still unpaid we will email you, and then call. Your site stays live throughout. If payment is still outstanding after 14 days we may suspend the site, and after 30 days we may end the agreement — in which case the site does not transfer to you.

Care and hosting

Care and hosting keeps your site online, secure and current. It covers hosting, your domain, SSL, backups, security and uptime monitoring, and up to four content updates a month with same-week turnaround for standard changes — new photos, prices, opening hours, a seasonal update.

Unused updates do not roll over. New pages, new features or a redesign are separate work and are quoted first.

You can cancel Care and hosting at any time with 30 days’ notice. If you do, you keep the site, but it stops being hosted by us and you will need to host it elsewhere — we will help you move it. There is no lock-in and we do not switch off sites we no longer host.

Who owns what

Your content, your brand and your domain are yours throughout, and always have been.

The website itself becomes yours once it is paid for: on final payment for a one-time build, or on the final payment of the agreed term for a monthly plan. Until then we own it and it is licensed to you for the term.

Ownership and service are separate things. Owning the site does not include Care and hosting, which continues at £59 a month until you cancel. Fonts, stock images and third-party components stay under their own licences, and keeping the site on Framer needs a Framer plan.

We may show the work in our portfolio and case studies unless you ask us in writing not to. Where you have taken the founding rate, inclusion in the portfolio is a condition of that discount.

Launch, defects and what we do not promise

For 30 days after launch we fix any defect in what we built, free. That covers things not working as agreed on current versions of the major browsers and on phones — not new ideas or changes of mind.

We do not promise particular search rankings, traffic, bookings or sales. Parts of the service depend on providers outside our control, such as Framer, domain registrars and Google, and we are not responsible for their outages or changes.

You are responsible for the accuracy and legality of what appears on your site, including prices, allergen and food information, and any claims you make.

Cancelling

You can cancel a project at any time. The deposit is not refundable once work has started, and we will invoice for work completed to that point. If we have to cancel — illness, or something that stops us delivering — we will refund anything you have paid for work we have not done.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Otherwise, our total liability for any claim is limited to the fees you have paid us in the 12 months before it. We are not liable for indirect or consequential loss, or for lost profits, lost business, lost bookings or lost data.

Data protection and confidentiality

We each follow UK data protection law. How we handle personal information is set out in our privacy policy. Where we handle personal data on your behalf — enquiries sent through your own site, for example — we do so on your instructions and only for that purpose.

We keep anything confidential you share with us, and expect the same in return.

General

These terms and your quote are the whole agreement between us. We may update them, but changes apply to new projects, not to one already underway. Neither of us can transfer this agreement to someone else without the other agreeing. If any part of it turns out to be unenforceable, the rest still stands. Nothing here makes us partners or employer and employee.

These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction.

Contact

Gibson Web Studio — Riley Gibson, gibsonwebstudio@gmail.com.